General terms and conditions of www.iloftmalaga.com

Users are responsible for ensuring the observance of the terms and conditions contained in this page. The sole use of the services of this site signifies agreement and acceptance of these terms and conditions and future changes prior to your stay in the apartment.

Please read carefully the conditions under which you book. It is essential that you accept these conditions and access to reserve the apartment.

 

MINIMUM STAY

Minimum stay may vary depending on the accommodation and / or season (see the detailed description of each property).

 

PRICES

Prices are always in Euros (€) and can vary depending on the season or special events, depending on each of the apartments. iloftmalaga.com reserves the right to change, at the same time updating the website.

 

BOOKING PROCESS

Our automated system that calculates availability and prices allowing you to choose the apartment that interests you and make an immediate online booking it.

  1. Deposit Payment:online booking chosen apartment, click on the button will have to make a pre-paid on line by credit card, which represents approximately 20-30% of the total amount as deposit.

If paying by bank transfer to pay the deposit, you must request a provisional booking by phone or email before making the transfer and send the bank transfer receipt by fax or email, the costs incurred by this method payment will be charged to the customer.

  1. Confirmation of booking:Once the deposit has been paid, the reservation is confirmed instantly and you will immediately receive an email with details of the reservation (reserve data, address, apartment, data, contact person, etc.). .
  2. Remaining amount,the remainder or difference of the total stay must be paid in CASH EUROS or by credit or debit card on arrival at the apartment.

 

SAFETY ONLINE PAYMENT

iloftmalaga.com is committed to protecting customer data.

ARRIVALS AND DEPARTURES

Normal hours of entry to the apartments: from 16.00 hours to 21.00 hours.

Normal hours of the apartments out: Before 12.00 hours.

Both times the input and output will be flexible and negotiable as long as no other reserves in the earlier or later dates.

The client must always inform the approximate arrival time. Warning is an essential condition for at least 2 days before arrival time, otherwise, no guarantee the time of entry.

 

IT IS VERY IMPORTANT THAT YOU CALL US RIGHT AFTER YOU HAVE COLLECTED YOUR LUGGAGE OR AT LEAST 30 MINUTES BEFORE TO YOUR ARRIVAL AT THE APARTMENT, OUR CHECK IN TELEPHONE IS (+34) 646108740, after your calling our staff member can go and meet you at the property to Check In.

 

Please note that for arrivals after 21.00 hours there is an additional cost of 15euros and 30euros after 23:00.

Upon arrival you must submit a photocopy of ID card or passport of the person who made the reservation.

Departures after 12:00 hours without express permission from iloftmalaga.com, will involve the collection of a day.

 

SECURITY DEPOSIT

iloftmalaga.com reserves the right to require a security deposit on return of keys (this amount varies according to each property, check these conditions in the detailed description of each property). The deposit will be returned on the condition that i leave the property and its contents in the same state in wich i found them. The deposit will be refunded 3 days after your departure date, providing the apartment inspection reveals no damage to either apartment or its contents. iloftmalaga will charge 50€ euros for each set of keys not returned or lost.

 

EQUIPMENT / SUPPLIES / CLEANING

The normal cost of electricity, gas and water produced during the stay shall be included in the rental price. The accommodations are cleaned before each entry in a client, and will be equipped with a set of sheets and towels per person. The customer may request extra cleaning during your stay (subject to availability of the cleaning service). The day of departure, the client must leave the apartment in acceptable conditions of order and cleanliness. iloftmalaga.com entitled to charge additional cleaning fees (30 euros) if the apartment is not in acceptable condition.

 

CANCELLATIONS

Please remember that the reservation deposit paid will not be refunded or transferable. iloftmalaga.com will only accept written cancellations by email or fax, and no-show when your stay begins without a written letter on your part requesting cancellation, could mean you will be charged the complete cost of the stay. Cancellations of any type including those of force majeure will be subjected to these conditions of cancellation. In any case, iloftmalaga.com recommends always to contract insurance for cancellation of trips in order to avoid problems. If you cancel the reservation after 14 days before than your arrival date or no show, iloftmalaga.com will charge the total of the reservation.

 

CHANGES OR MODIFICATIONS BY CUSTOMER

If the client decides to change or modify the dates then input / output or the number of persons living in a reservation, iloftmalaga.com is committed to finding a satisfactory solution whenever possible. However, the total price shall not be modified in case of decreasing of days and / or number of people above and stay quiet. In the case of a request for a change of accommodation, the customer must cancel the reservation previously confirmed to benefit from the cancellation, and then make a new reservation. For any subsequent changes or amendments to confirmed bookings will apply a handling fee charge of 25 euros.

 

CANCELLATIONS AND CHANGES BY ILOFTMALAGA.COM

If an accommodation can not be occupied by a duplication of reserves (overbooking) or unforeseen reasons not attributable to iloftmalaga.com, iloftmalaga.com as soon as possible contact with the customer and try to find an alternative, by providing alternative accommodation equal or superior characteristics. If that option is not possible, or you do not accept the changes or modifications will cancel the reservation will be returned immediately and all monies paid. Not be admissible subsequent claims for his part in these cases.

 

CLAIMS OR COMPLAINTS

Any claims or complaints must be communicated immediately to iloftmalaga.com order to solve the problem. In the event that the claim can be adjudicated iloftmalaga.com clearly, this is committed to finding satisfactory solutions for clients. In case this is not possible, look for suitable accommodation iloftmalaga.com or more without any additional cost to the client.

iloftmalaga.com shall in no way responsible for events outside the company or arising out of force majeure, such as:

– Noise caused by works close to the apartment.

– Short supply outside the housing.

– Damage to the elevator.

– Etc …

No complaints or claims will be accepted once the output, and therefore not be entitled to compensation or settlement.

 

LIABILITY

The client agrees to respect the rules of the house and especially the hours of rest, not allowed to use the apartments for holiday celebrations (whether spontaneous parties, bachelor parties, etc …). In no case is permitted to occupy the apartment for more persons than those set at maximum capacity (except babies under 2 years). Customer also agrees to follow the instructions for use and maintenance as indicated by the company and respect the regulations in terms of noise, garbage collection, normal consumption of electricity, water, etc …

In case of any violation of the aforementioned obligations, iloftmalaga.com at its sole discretion the right to ask the client to leave the apartment and the customer is not entitled to any compensation.

Neither iloftmalaga.com nor the owner shall be liable for any direct or indirect that may arise as a result of the use of the apartment, including without limitation, damages, losses because of fires, robbery or criminal.

 

OUR WEBSITE

All descriptions and information is supplied by the apartments featured. iloftmalaga.com While every effort

is made to maintain accuracy and to check details wherever possible, iloftmalaga.com not responsible for

any errors or omissions that may arise. iloftmalaga.com also has the right to change at any time

information published on the website as prices, descriptions and photos. iloftmalaga.com reserves the

right to update any of its terms and conditions at any time if required, according to the company business.

 

DISPUTE RESOLUTION

 

Spanish legislation shall be applied in any matter, legal or otherwise, that involves our website or any website depending thereon. The competent authorities for resolving such disputes that arise from or related to the use of this website will be the courts and tribunals of Malaga, Spain, and, where necessary, the court of arbitration on consumer affairs or similar bodies to which we subscribe when such dispute arises. For the filing of claims related to the use of our services, please write to the e-mail or postal address given above. Where possible, the parties must seek an amicable solution in the first instance.